Please contact our customer service department at (888) 220-0078 to receive a Return Authorization Number. Once a RAN is approved, the product must be received within 30 days. Returns received after 30 days will be refused and returned to the customer at their expense.
- All products must be in their original packaging and double boxed with the RAN written on the outside of the package. Any product in a manufacturer sealed package must be unopened for a refund.
- Defective products will be replaced or repaired depending upon the manufacturer's policy.
- Returns will be accepted for up to 30 days from the original purchase date with an approved RAN.
- You are responsible for the shipping costs on returns and exchanges.
- Refunds will be issued in accordance with the method of payment for the merchandise portion only.
- A refund will be issued within 30 days of receipt of returned products.
- Shipping costs are non-refundable. No credit will be given for shipping on returns.
- Special order items are non-returnable.
- Manufactured Discontinued Products are non-returnable.
- Orders returned without a Return Authorization Number (RAN) will not be accepted.
- All returns are subject to a 10% restocking fee to cover the cost of processing the return.
VoIP Distributors, LLC
2393 Pendley Rd
Cumming, GA 30041